Our core services include a range of emergency communication services and call centre solutions.
EMERGENCY COMMUNICATION SERVICES:
Our Virtual Operations Support (VOS) team provides round-the-clock answering and dispatches our crisis communications team in emergency situations. This gives community members access to the resources they need when they need them. Services include:
- Emergency monitoring, call answering and mass notifications/emergency alerts
- On-site emergency communications triage and response team
- Comprehensive work alone services, monitoring, and tracking
CALL CENTRE SOLUTIONS
Our call centre operates 24/7, 365 days a year. We can help your business manage customer communications and improve customer service. Services include:
- Managing inbound calls, after-hours answering, call dispatching and messaging
- Virtual assistant services including call answering, appointment scheduling, and email support
- Live Web Chat support
- Social Media Marketing & Management